1. Arrival and Departure
RV Check-In
Check-in is after 1:00 PM. All guests must register at the office on arrival. Early check-in is available on request, when available, for $25.
RV Check-Out
Check-out is by 11:00 AM. Late check-out is available on request, when available, for $25. If you leave after 11:00 AM without arranging a late check-out, the $25 late check-out fee applies. All outstanding balances must be paid by check-out.
Tiny Home Check-In & Check-Out
Check-in is after 3:00 PM and check-out is by 11:00 AM. Early check-in and late check-out are available on request, when available, for $25 each. All guests must register at the office on arrival, and all outstanding balances must be paid by check-out.
After-Hours Arrival
The office is open 9:00 AM to 6:00 PM daily. After hours, the resort is gated with electronic access for everyone’s security. Arriving late is no problem: our team calls every guest on that day’s arrival list at about 5:30 PM to walk you through the after-hours arrival process, so you can get in and get settled with ease.
2. Reservations and Payment
Deposit and Payment
Nightly RV sites and tiny homes: the first 7 nights of your stay are paid at the time of booking. Stays of 7 nights or fewer are paid in full.
Monthly RV stays: a $500 deposit is required at the time of booking.
Accepted payment: we gladly accept Visa, Mastercard, Discover and American Express. A 2.89% processing fee applies to credit card payments. We share it up front so there are no surprises.
Balances: all outstanding balances must be paid by check-out.
Monthly Stays
Monthly rates require a stay of at least 30 days. Monthly stays are paid by the month, and there are no refunds for leaving early. Want a few extra days? Let the office know. Extra days are billed at the daily equivalent of your monthly rate.
3. Cancellations and Refunds
Cancellation Policy
The fun continues rain or shine, so we don’t offer credits or refunds for weather. Before canceling, ask us about moving your dates instead. It’s usually the less expensive option.
Nightly RV sites
- More than 30 days before arrival: $35 processing fee
- 14 to 30 days: a fee equal to one night’s stay
- 3 to 14 days: a fee equal to one night’s stay
- Less than 3 days: deposit forfeited
Tiny homes
- More than 30 days before arrival: $35 processing fee
- 14 to 30 days: a fee equal to one night’s stay
- 3 to 14 days: deposit forfeited
- Less than 3 days: deposit forfeited
Monthly RV stays
- More than 14 days before arrival: $35 processing fee
- 14 days or less: $250 processing fee
No-Show Policy
If you haven’t arrived within 24 hours of your arrival date and haven’t contacted us, your reservation will be canceled and your deposit forfeited. Running late? Just call us and we’ll hold your site.
Date Changes and Refunds
Date changes: the date change fee applies each time you change your dates. For RV sites, changes made more than 30 days before arrival are free, and changes made 30 days or less before arrival are $35. For tiny homes, every date change is $35.
Shortening your stay before arrival: removing nights from a reservation counts as canceling those nights, so the cancellation policy applies to the nights you remove.
After check-in: there are no refunds after check-in, including for leaving early or for weather.
4. Quiet Hours
Quiet hours are 10:00 PM to 7:00 AM daily. Please keep music, TVs and conversation low so your neighbors can rest. Generators are not permitted at any time.
5. Occupancy and Visitors
Occupancy: up to 5 registered guests per site, including visitors. Need room for more? Ask management for approval.
Visitors: day visitors must check in at the office when they arrive. Visitors using resort amenities pay a $20 daily fee.
6. Pets
- Up to 2 pets per site.
- Keep pets on a leash whenever they’re outside your RV.
- Please don’t leave pets unattended.
- Pets are not allowed in the pool area, pickleball courts, restrooms, lounge or event center.
- Pet fences are welcome if they are 42 inches tall or shorter, upright and secured, kept neat and clean, and removed when staff ask (for example, for mowing).
Always pick up after your pet. A $25 cleanup fee may be charged if pet waste is left behind, including at K9 sites. The resort may decline any pet for safety reasons.
7. RV Requirements
RV standards: RVs must be currently registered and in good condition, and may be inspected from the outside on arrival. RVs 10 years or older need management approval before booking.
RV types: tents, pop-ups, A-frames, truck campers, and converted buses or trailers generally can’t be accepted. Management may approve exceptions, such as RVIA-certified conversions, so please ask before booking.
8. Vehicles, Parking, and Trailers
Vehicles & Parking
Speed limit: 10 mph on all resort roads. Please obey all posted signs.
Parking: park only in your site’s parking area, never on the street, grass or vacant sites. We’ll let you know how many vehicles your site allows. For extra vehicles, check with the office about overflow parking; a fee may apply. Vehicles parked against the rules may be towed at the owner’s expense.
Motorized Transportation
Golf carts: you’re welcome to bring your own gas or electric golf cart at no charge. Drivers must be licensed, the cart must be insured, and you’ll sign a short golf cart waiver at check-in.
Other motorized vehicles: ATVs, dirt bikes, go-karts and minibikes are not allowed.
Bicycles
Ride on paved resort roads only, not across other sites or grass. After dark, bikes need a working headlight and taillight, and children must ride with an adult.
Trailers and Boats
Cargo and utility trailers and watercraft can’t stay on your site. Ask the office about nearby storage options.
RV Washing
Professional mobile washing services that bring their own water are welcome. Please don’t use resort water to wash any part of your RV, including the windshield.
9. Your Site
Site Appearance
Outdoor furniture is welcome on your patio or the rear of your RV pad. Screen rooms and canopies are allowed if they are well secured and kept neat. Please keep your site tidy and avoid outdoor storage. To keep the resort looking its best, management may ask you to remove any item that doesn’t meet resort standards.
Trash
Sealed kitchen trash bags may be left at the front of your site between 8:00 AM and 10:00 AM for staff pickup. You can also use the dumpsters near the park exit at any time. Please don’t leave trash outside your RV overnight or outside the dumpsters.
Packages & Mail
The office accepts packages for registered guests. Please include your site number. We can’t hold or forward mail after you depart, and the resort isn’t liable for package delivery.
10. Facility Rules and Children
Smoking is not allowed inside any resort building. Please report any accident or problem to the resort office right away.
Children
We love having families here. Children under 14 must be with an adult in the clubhouse, store, fitness center, pickleball courts and pool. Parents and grandparents are responsible for their children’s actions.
